Customer service
Last week I purchased a cell phone to replace my broken one. Unfortunately, I decided to go to Best Buy to do so. After taking it home and charging it up, it only worked for a total of 25 seconds. It was really the fourth phone I had purchased and attempted to return last month.
When I returned it on Monday, the customer service person was not very cooperative. After fiddling around with it for a few minutes, she got it to work for her. I told her that it actually worked just then, but if I ever get in an emergency, it might not work. She tried her best to get me to keep the slightly functioning gadget while I imagined pulling every blue-streaked hair out of her head. However, I forgot to pack the charger, so I had to go back home.
Twenty minutes later, I returned, to her surprise. Returned the phone and vowed to only go online for my Best Buy needs.
permalink | | retail therapy | 11/01/2007
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